Contact + FAQ

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Contact Us

We are happy to help you with questions about Zimna products, orders, delivery, bulk enquiries and general support.

Jaana Products

Brand: Zimna

Address:
Gaujajali Uttar Phase 1, Ganpati Vihar,
Haldwani, Uttarakhand – 263139, India

Phone: +91 8743030984

Email: care@zimna.in

Customer Support

For order-related queries, please mention your order number and registered contact details so that our team can assist you more efficiently.

Business Enquiries

For wholesale, bulk orders, distribution or other business enquiries, please contact us through email or phone.

Frequently Asked Questions

What is Zimna?

Zimna is a spice and food products brand operated by Jaana Products.

Which products does Zimna offer?

Zimna currently offers everyday spices including Red Chilli Powder, Turmeric Powder, Coriander Powder and selected combo packs.

Where is Jaana Products located?

Jaana Products is based in Haldwani, Uttarakhand, India.

Where can I buy Zimna products?

Zimna products can be purchased through our official online store and other sales channels where our products are listed.

How can I contact Zimna?

You can contact us at care@zimna.in or call +91 8743030984.

Do you accept bulk orders?

Yes, customers and businesses interested in bulk quantities can contact us for availability and pricing.

How can I track my order?

If tracking information is available for your order, it will be provided through the applicable delivery/shipping process.

What should I do if I receive a damaged package?

Please contact us as soon as possible with your order details and clear photographs/videos of the package and product. Our support team will review the issue according to our applicable return/refund policy.

Can I request a refund?

Refunds and returns are subject to the applicable Return & Refund Policy of Jaana Products.

Where can I read your policies?

You can find our Privacy Policy, Terms & Conditions, Shipping Policy and Return & Refund Policy on this website.

Still have a question?

Email us at care@zimna.in and our team will assist you.

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  About Jaana Products Bringing Quality and Taste to Every Kitchen Jaana Products is an Indian food products business behind the brand Zimna , focused on bringing quality spices and everyday kitchen essentials to customers. Our brand, Zimna , is built around a simple idea — Purity in Taste . We believe that good food starts with good ingredients. That's why we focus on providing carefully packed spices that are convenient to use in everyday cooking. Our Brand – Zimna Zimna offers everyday spices such as: Premium Red Chilli Powder Premium Turmeric Powder Premium Coriander Powder Spice Combo Packs Our products are available in convenient consumer-friendly packs, making them suitable for everyday household use. Our Mission Our mission is to make quality spices easily accessible to Indian households while maintaining consistency, convenience and value. We aim to build a trusted Indian food brand that customers can confidently include in their everyday cooking. Our Vision We want to gr...
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Policies — Privacy, Terms, Shipping, Refund & Disclaimer

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  Privacy Policy Last Updated: September 2026 Jaana Products ("we", "us", "our") operates this website and the Zimna brand. We respect your privacy and are committed to protecting the information you provide while using our website. Information We May Collect Depending on how you use our website, we may collect information such as: Name Phone number Email address Billing or shipping address Order details Payment-related information processed through applicable payment providers Information you provide when contacting customer support How We Use Information Information may be used to: Process and fulfil orders Communicate with customers Provide customer support Improve our products and services Manage website operations Comply with applicable legal requirements We do not intend to sell your personal information to third parties. Payment information may be processed by third-party payment service providers according to their own terms and privacy policies. C...
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