Policies — Privacy, Terms, Shipping, Refund & Disclaimer
Privacy Policy
Last Updated: September 2026
Jaana Products ("we", "us", "our") operates this website and the Zimna brand.
We respect your privacy and are committed to protecting the information you provide while using our website.
Information We May Collect
Depending on how you use our website, we may collect information such as:
Name
Phone number
Email address
Billing or shipping address
Order details
Payment-related information processed through applicable payment providers
Information you provide when contacting customer support
How We Use Information
Information may be used to:
Process and fulfil orders
Communicate with customers
Provide customer support
Improve our products and services
Manage website operations
Comply with applicable legal requirements
We do not intend to sell your personal information to third parties.
Payment information may be processed by third-party payment service providers according to their own terms and privacy policies.
Cookies
Our website or third-party services may use cookies or similar technologies to improve website functionality and understand website usage.
Third-Party Services
Our website may use third-party services for payments, shipping, analytics, advertising or other functions. Such services may process information according to their own policies.
Data Security
We take reasonable measures to protect information against unauthorized access, misuse or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.
Contact
For privacy-related questions, contact:
Jaana Products
Email: care@zimna.in
Phone: +91 8743030984
Terms & Conditions
Last Updated: September 2026
By accessing or using this website, you agree to these Terms & Conditions.
Products
We make reasonable efforts to display product information, descriptions, images and prices accurately. However, minor variations may occur due to packaging, product batches or display settings.
Orders
An order is subject to product availability and successful payment/confirmation.
We reserve the right to cancel or modify an order where necessary due to product availability, pricing errors, suspected fraudulent activity or other legitimate reasons.
Prices
Prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices and offers may change without prior notice.
Product Use
Customers should read the product packaging and applicable instructions before use.
Intellectual Property
All website content including brand names, logos, photographs, graphics, text and other materials belonging to Jaana Products/Zimna may not be copied, reproduced or used commercially without permission.
Website Availability
We may update, modify, suspend or discontinue parts of the website from time to time.
Contact
For questions regarding these Terms & Conditions:
Shipping Policy
Last Updated: September 2026
We aim to process and dispatch confirmed orders within the applicable processing time.
Shipping Area
We may ship products to serviceable locations within India through available courier or logistics partners.
Delivery availability may depend on the customer's PIN code.
Shipping Charges
Applicable shipping charges, if any, will be displayed during the ordering process.
Where an offer states that free shipping is available above a particular order value, the applicable offer terms will apply.
Delivery Time
Estimated delivery time may vary depending on:
Customer location
Courier service
PIN code serviceability
Weather conditions
Holidays
Operational delays
Other circumstances beyond our control
Once an order has been handed over to the shipping partner, delivery is subject to the courier's operational network.
Incorrect Address
Customers are responsible for providing a correct and complete delivery address and contact number.
Additional charges or delivery limitations may apply if an order needs to be re-shipped due to incorrect or incomplete information provided by the customer.
Damaged Package
If your package appears damaged at the time of delivery, please contact us as soon as possible and provide order details and supporting photographs/videos.
Return & Refund Policy
Last Updated: September 2026
We want customers to receive their orders in good condition.
Because our products are food/spice products, returns may be subject to product-safety and applicable legal requirements.
Damaged or Incorrect Product
If you receive a damaged, defective or incorrect product, contact us as soon as possible after delivery.
Please provide:
Order number
Customer name
Contact number
Photographs of the package
Photographs of the product
A brief description of the issue
Our team will review the request and determine the appropriate resolution according to the circumstances and applicable policy.
Refunds
Where a refund is approved, it may be processed through the applicable payment method or another suitable method.
Processing time may vary depending on the payment provider or banking system.
Non-Eligible Returns
A return/refund request may not be accepted where:
The product has been used or consumed
The issue resulted from improper storage or handling after delivery
The request is made outside the applicable reporting period
The customer provides insufficient information to verify the issue
Nothing in this policy is intended to limit any rights available to consumers under applicable law.
For support:
Email: care@zimna.in
Phone: +91 8743030984
Disclaimer
The information provided on this website is intended for general informational and product-related purposes.
Product images may vary slightly from the actual packaging because of photography, screen settings, printing or packaging updates.
Product information should always be read together with the information printed on the actual product packaging.
Nothing on this website should be interpreted as medical advice or as a substitute for professional medical advice.
Jaana Products does not make medical claims about its food products unless specifically permitted and supported under applicable laws and regulations.
We make reasonable efforts to keep website information accurate and updated, but product availability, prices, offers and other information may change without prior notice.
External links, where provided, may lead to websites operated by third parties. Jaana Products is not responsible for the content or policies of third-party websites.
Product Information
Zimna products are intended for normal food/cooking use as indicated on the product packaging.
Customers should check the product label for ingredients, nutritional information, allergen information, net quantity, batch details, dates and other applicable information before consumption.
For any product-specific question, please contact us at:
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